Warranties & Return Policies vary by the material used to create your ring:
Warranties do not cover loss of your ring or engraving fees, return shipping or shipping insurance costs. To learn more about our specific ring warranties, read below. We are happy to answer any questions you have…... just call us at 1.800.965.3069 or reach out through our Contact Us page.
14k Gold Palladium Platinum
Your Precious Metal ring is covered under a Lifetime Warranty for any manufacturing defects and includes one free resizing within one year of purchase.
Your Precious Metal ring can be returned to us for a full refund and for any reason within 10 days after you receive it! Custom engraving on a Precious Metal Ring makes it non-returnable. (See Return Process below)
All rings that combine Precious Metals with Contemporary Metals
Your Combination Precious & Contemporary Metal ring is covered under a Lifetime Warranty for any manufacturing defects. Due to the complex process of combining these metals, a resizing fee of $150 will be charged.
Your Combination Precious & Contemporary Metal ring can be returned to us for a full refund and for any reason within 30 days after you receive it! (See Return Process below)
Carbon Fiber Ceramic Cobalt Damascus Steel
Mokume Gane MokuTi Tantalum
Titanium Tungsten Zirconium
Your Contemporary Metal ring cannot be repaired or resized due to the hardness of the ring material, so it is automatically covered under our comprehensive Lifetime Manufacturer’s Warranty. This is the most customer-friendly warranty in the industry which covers:
If the style, width, or size of your Contemporary Metal ring has been discontinued, we'll send you a ring of equal value and size that most closely matches it.
If your Contemporary Metal ring is engraved, we can still exchange it (you will only pay the cost of a new engraving) but any other kind of third party modification on the ring will void its warranty.
Any shipping costs necessary to return the ring or for warranty work are the responsibility of the customer. We will provide you with a return shipping label which includes insurance for the ring.
Please note that while our standard tungsten and ceramic rings are the most scratch resistant rings in the world, they can still be scratched by harder materials. This means scratches are considered regular wear and tear and will not be considered as a defect and are not covered under our warranty.
In addition, inlays made from carbon, wood, meteorite, mother of pearl, dinosaur bone fossil and other natural materials are not as scratch proof as the band itself, so please keep this in mind if you want a ring that's as scratch proof as possible.
Your Contemporary Metal ring can be returned to us for a full refund and for any reason within 30 days after you receive it! (See Return Process below)
Your Custom ring is made especially to your specifications and therefore cannot be returned. Custom engraving on a Precious Metal Ring also makes it non-returnable.
We don’t want you to just like your ring…. we want you to love it!
You can return your ring for a full refund (excluding custom rings) for any reason within the time periods specified above, provided it is in original condition as shipped to you. Engraving fees and return shipping & insurance fees are not refundable and will be deducted from your refund amount. Simply call or email us and we will email you the form you need and a return shipping label which includes insurance for the ring.