Warranties & Return Policies vary by the material used to create your ring:
Warranties do not cover loss of your ring or engraving fees, return shipping or shipping insurance costs. To learn more about our specific ring warranties, read below. We are happy to answer any questions you have…… just call us at 1.800.965.3069 or reach out through our Contact Us page.
Request a Warranty Claim
14k Gold Palladium Platinum
Our Precious Metal rings are warrantied against manufacturing defects. Please contact us immediately if there is anything materially defective in the creation of your ring so that it can be corrected.
Precious Metal rings are NOT returnable if they have been engraved or custom designed. All other Precious Metal Rings can be returned for any reason for a full refund if received back to us within:
All rings that combine Precious Metals with Contemporary Metals
Your Combination Precious & Contemporary Metal ring is covered under a Lifetime Warranty for any MANUFACTURING DEFECT. Please contact us immediately if there is anything materially defective in the creation of your ring so that it can be corrected.
Due to the complex process of combining these metals, a resizing fee of $175 will be charged.
Custom designed Combination Precious & Contemporary Metal rings are NOT returnable. All other Combination Precious & Contemporary Metal rings can be returned to us for a full refund and for any reason if received back to us within:
Carbon Fiber Ceramic Cobalt Crushed Diamond Damascus Steel
Mokume Gane MokuTi Tantalum
Titanium Tungsten Zirconium
Contemporary Metal rings cannot be repaired or resized due to the hardness of the ring material, so it is automatically covered under our COMPREHENSIVE Lifetime Manufacturer’s Warranty. This is the most customer-friendly warranty in the industry which covers:
Discontinued items: If the style, width, or size of your Contemporary Metal ring has been discontinued, we'll send you a ring of equal value and size that most closely matches it.
Engraved items: If your Contemporary Metal ring is engraved, we can still exchange it (you will only pay the cost of a new engraving) but any other kind of third party modification on the ring will void its warranty.
Non-scratch proof material: In addition, inlays made from carbon, wood, meteorite, mother of pearl, dinosaur bone fossil and other natural materials are not as scratch proof as the band itself, so please keep this in mind if you want a ring that's as scratch proof as possible.
*Any shipping costs necessary to return the ring or for warranty work are the responsibility of the customer.
Your Contemporary Metal ring can be returned to us for a full refund and for any reason within 15 days of the delivery date to you.
Varies by manufacturer and product material. Information will be provided during design process.
Your Custom ring is made especially to your specifications and therefore cannot be returned.
*Custom engraving on a Precious Metal Ring also makes it non-returnable.
Request a Return Authorization
We don’t want you to just like your ring…. we want you to love it!
You can return your ring for a full refund (excluding custom rings) for any reason within the time periods specified above, provided it is in original condition as shipped to you. Engraving fees are not refundable and will be deducted from your refund amount. Simply call or email us and we will email you the form you need.